Frequently Asked Questions
Where is Holy Water Swimwear based?
We are based in Miami, USA, where all our lines, designs, and concepts are created, and the complete brand experience is produced. We live in one of the most iconic sunny cities in the world, and we pick our inspiration directly from its people, its iconic places, and its unique cosmopolitan vibe.
Where are your items shipped from? And how long is the handling?
All our items are shipped from Florida, USA where our warehouse and operation are based. We are not a "drop-shipping" operation and all our inventory is 100% stocked in our facilities directly managed by us, to ensure all orders are processed promptly. Handling & Order Preparation time is within 48 business hours. Yes! One of the things our customers do love about us is that we are THAT fast to ship out. All orders are regularly prepared and go out within 24-48 hours after they have been placed (business days). Our daily cut-off time for the same-day order processing is noon US EST. (So, yes, if you order before noon your package WILL go out and be dropped off with the mailing carrier right on that same day). We do not ship out on Saturdays, Sundays, or holidays. Please note that orders placed after noon US EST on Friday may not ship until the following Monday.
Where do you ship to and how much does it cost?
We ship worldwide. All shipping options and costs are automatically calculated and presented when you check out, depending on the address information you have entered with your order. As long as USPS, DHL, or UPS can deliver a package to your location Holy Water swimwear, will ship to you. You will be able to choose your shipping options once you proceed to checkout, and before confirming payment. Check out our "Shipping & Delivery" section for more details.
How long does the shipping transportation take?
This depends on the method of shipping requested and the country of destination. Typically, delivery is between 4-10 business days.
What is the Phone Number to call Holy Water! Customer Service? Can I request to be called by Holy Water! Customer Service to resolve an issue I have or ask a question?
We do not have a phone number available to contact us. Because Holy Water Swimwear is a digitally native operation our Customer Service team is specifically trained to manage and handle all requests and questions from our customers in writing to provide the best possible outcome for each request and avoid possible confusion when specifying information such as sizes, items, order numbers, shipping addresses, etc. Because of this, we ask all our customers to contact us directly via email or by using this form on our contact page. If you need to request an exchange or a return or for any other comments or questions concerning any orders, the best and fastest way to receive a response from our Customer Service team is by contacting us in writing via the indicated options here. While some customers may prefer the convenience of messaging us via our social media pages as well, the response time on those channels may not be as expedited as it is when contacting us via the form on our Contact Us Page or by email. We also recommend our customers make sure to white-list the address and domain of holywaterswiwear.com with their email applications or clients to avoid our responses may end up filtered as spam and to ensure any messages from us are received promptly.
What’s your Return / Exchange Policy?
Please, go to this section for all our details about returns, exchanges, and refunds.
Do I need to pay to ship for returns or exchanges?
For all USA customers, we offer FREE EXCHANGES & RETURNS, so you don't have to pay for those.
Can I make changes to my order?
Orders are processed when received. To make a change, please contact us by email at email@example.com, or via our CONTACT page, as soon as possible. Every effort will be made to accommodate your request.
The tracking info of my shipment says it has been delivered, but I can't find it in my mailbox or property, and I haven't received it. What can I do?
FOR USA: If you have placed your order, choosing any of our USPS shipping options "WITH-Signature-Confirmation" included, please contact us, so we can follow up on your case and find a resolution. If you chose any of the "NO-Signature-confirmation" options, once USPS states the package as "Delivered" we cannot offer any assistance from our side. You need to contact USPS directly and start a claim with them about the lost/misplaced package. For more references on our shipping options, please check out our Shipping & Delivery guidelines.
FOR INTERNATIONAL: International orders shipped with USPS (either First Class International, or Express Mail International) are handed off to the reciprocating mail service in the destination country. Those shipments are not fully traceable (by a tracking number) as they enter a different postal system in a new country. In case those shipments get lost, misplaced, or stolen we cannot offer any assistance from our side. You need to contact your local post mail carrier directly and start a claim with them about the lost/misplaced package. For more reference on our shipping methods and safer options for International Customers, please check out our Shipping & Delivery guidelines.
The tracking info of my USPS-sent Domestic/International package has not been updated for several days and seems like my package is lost: can you guys track it and find it for me, or speed it up somehow?
Unfortunately, we can't. USPS is an outsourced third-party service. When you choose any USPS option for shipping at check-out, you are hiring through us, their services, establishing a direct service relationship between you and them. Once your order has been prepared and picked up by USPS, they take ownership of your package and it is no longer within our control. If their internal tracking logistics fails at any point for any reason, we have no way of fixing it, by locating packages, speeding up deliveries, or rescuing eventual shipments that have been either lost or misplaced by them. In the case of international packages, this is even more out of our reach, as orders shipped with USPS (either First Class International, or Express Mail International) are handed off to the reciprocating mail service in the destination country. As such, they enter a different postal system in a new country, subject to its regulations as per each country's own local customs authorities and dependent on the internal logistics and performance standards of the region's postal system.
For the safest order delivery, we strongly recommend any choice of the available private-courier shipping options at check-out (DHL, FedEx, UPS) for all cases of shipping destinations where postal handling and delivery maybe not be 100% reliable.
I entered the wrong address for my order and the tracking info states the package has already been delivered. Can Holy Water ship be a replacement?
Unfortunately, once a package has been shipped to the address specified by the customer as entered in the order, we can no longer accept responsibility. However, if the unintended recipient ships it back to us, or if the address is non-existing and the shipping carrier applies a 'Return to Sender' to send it back to us, we can certainly either re-ship to the customer to a rectified address, or apply for a refund as soon as we receive the items back with us.
I just purchased an item here on the web store, and one day later I saw it offered at a lower price on sale. Can I get a refund for the difference?
We may regularly offer temporary markdowns, discounts, promotional codes, and special offers; which may come and go at any given time. We can offer to process a price adjustment if your item (same color and size) has been reduced within 15 days of the original purchase date. Price adjustment will be processed as a refund, only for merchandise purchased at its original "full price." Items purchased with another type of discount applied, promotional codes, or from the Sale/Clearance section are not eligible for price adjustments as refunds. Price differences resulting from markdown promotions are eligible for price adjustments honored only as store credit. Each item is eligible for only one price adjustment. To obtain the adjustment please message us via our CONTACT page within 30 days after the purchase date - requests sent after that time frame won't be accepted. Include your order number, and the item(s) that you believe are eligible for the price adjustment, and we'll review the case and process a refund for the difference that qualifies as applicable.
The item I wanted is out-of-stock. Will you get more?
Holy Water’s releases are always LIMITED RUNS, for any colors, or any new series of our exclusive and original prints that have become the signature of the brand. Some styles may get re-released from time to time, but always as a "remixed" version, with some sort of variation, twist, or update at some level. Practically, all Holy Water pieces end up being something unique to own. That's why most fans of the brand go after them as soon as we release them, and even collect them, as they become rare pieces to keep, that can be worn for multiple seasons. Whenever you see anything, you like, we recommend snatching it while still available, because once any styles or sizes run out of stock, they are gone-gone for good.
Do you accept checks or money orders?
We are unable to accept checks or money orders at this time. We do accept Visa, MasterCard, American Express, and Discover, as well as PayPal payments. And you can also pay in four easy installments, with no interest, using "Sezzle."
There is a payment option at check-out called "SEZZLE" that says "Pay over time, 0% interest" - what is that?
Visit this page to learn about "Sezzle" and how you can pay for your purchase in four easy installments, with no interest.
What materials are your swimsuits made of?
All Holy Water swimsuits are made with fabrics composed of different mixes of the latest and premium versions of soft-touch Poly materials and authentic LYCRA® (as Spandex/Elastane). We use top-grade 4-way stretch Spandex, which allows perfect contouring to the body and comfortable movement. Our swimsuits also have a full-on lining inside (not just crotch-area-only like in cheaper garments you may find elsewhere), for better comfort and feel to the skin.
How can I know what my size is? Do you have size charts?
Does Holy Water Swimwear require any special care?
We recommend that all swimwear is hand-washed only, using cold water. If possible, after every use remove any products, oils, saltwater, or chlorine. Lay flat to dry. Do not tumble dry. Keep neatly folded once dry or store flat. It is also especially important to avoid rubbing against other materials or rough surfaces to prevent damage to the fabric. The premium-grade of the fabrics we use for all Holy Water Swimwear delivers a distinctive drape, softness, stretchiness and the perfect fit our swimwear is known for. However, and just like with any other top-grade fabrics (think silk or linen), finer grade usually also equals “delicate" and requires to be treated and handled with special care. We provide specific care guidelines for this reason, which we strongly encourage you to observe to get the most out of your Holy Water Swimsuits in the long term. Avoid seating against a swimming pool's surface areas (tiles, stones, plaster, etc.). And avoid wearing your swimsuit as if it was underwear underneath jeans or pants. Friction by rubbing against another fabric or rough surfaces may lead the fabric of your Holy Water swimsuit to develop pilling and the fabric can easily start to wear off if mistreated.
Is my order secure?
We understand the security concern when shopping online. Holy Water Clothes Corp is committed to the complete privacy and security of your personal information. We use several encryption and security devices to make your shopping experience a safe one. Our check-out cart system uses an SSL (Secure Sockets Layer) certificate, as a technology to encrypt and protect your information before it is sent over the Internet. All of your personally identifiable data is private and is never shared with or sold to any external organization. We strongly advise all of our users to protect their credit card numbers by never sending that number, or any other sensitive information, to us via email.
Holy Water Swimwear is committed to the complete privacy and security of your shopping experience. No external party or entity will be able to view your account information, your purchasing history, or your credit card number. Your personal information will not be sold or distributed to external parties in any way, and you are free to withdraw your name and close your account at any time.